People Involved in this journey (in general)

• The Sy Family
  The Sy family, with Henry Sy Sr. and his family members, played a big role in starting and growing SM Supermalls. Henry Sy Sr. was the leader who made the company grow.
• Top Managers
  This group includes important executives like the CEO, President, and other senior managers who make big decisions and run the malls every day.
• Workers
  SM Supermalls has many employees, like store workers, security staff, office workers, and others who help make the malls work well.
• Shops and Renters
  Different businesses and brands rent space in SM Supermalls to run their stores. These renters are very important for what the malls offer and how successful they are.
• Shoppers
  Customers are a crucial part of SM Supermalls. When people visit and buy things, it brings in money and makes the malls profitable.
• Suppliers
  Suppliers are the companies that give the malls the products they sell, like clothes, electronics, and food.
• Local Communities
  SM Supermalls is involved with and supports the neighborhoods where its malls are located. This includes the people who live there, local businesses, and community groups.
• Government and Rules
  SM Supermalls has to follow different laws and rules set by the government, both nationally and locally.
•  Investors and Owners
  SM Supermalls is part of the SM Group, and there are people who invest in and own shares in the company. They care about how well the company does financially.

• Partners
  SM Supermalls often works with other businesses or groups to do things like marketing, promotions, and special events in their malls.

Recent Crisis or Struggles the SM faced

• Mall Closures due to COVID-19
  When COVID-19 started, SM Supermalls had to temporarily close many of its malls to keep people safe. This meant they couldn’t make as much money.
• Financial Troubles Because of COVID
  Because of COVID-19, many people didn’t have as much money to spend at the malls. Some stores in SM Supermalls had a hard time and had to close.
• Safety Rules
  To keep everyone safe from the virus, SM Supermalls had to make rules like staying apart from others and wearing masks. They also had to clean the malls a lot, which cost more money.
• People Shopping Online
  More people started shopping online because of the pandemic. This was a challenge for SM Supermalls because fewer people came to the malls.
• Helping Stores
  SM Supermalls had to help the stores in their malls that were having trouble paying rent or bills because they weren’t making as much money.
• Problems with Getting Products
  Sometimes, it was hard to get products for the malls because the pandemic messed up how things were made and delivered.

The inspiring journey of SM Supermalls

Rooted in Henry Sy’s humble aspiration to provide quality shoes to Filipinos. From its inception as a small shoe store, SM has blossomed into the Philippines’ premier company. Henry Sy’s commitment to customer satisfaction, innovative shopping experiences, and partnerships with suppliers and employees fostered its growth. Today, SM’s impact extends beyond commerce, enriching local communities and safeguarding the environment. Weathering challenges, like COVID-19 closures and shifting shopping trends, SM adapted with resilience and creativity. Its blend of diverse stores, technological integration, community engagement, and sustainable practices underscores its success. Embracing change and expansion, SM continues to enhance lives and neighborhoods while demonstrating unwavering community support in times of crisis. Into this narrative of entrepreneurship, adaptability, and social responsibility that showcases how a simple dream can transform into a force for positive change.